Welcome to Madrid

Due to refurbishment works being carried out in the police station on Calle de Leganitos, the Emergency Tourist Assistance Service has been temporarily moved to the police station located at number 76-78 Calle de las Huertas, next to the Paseo del Prado.

The Emergency Tourist Assistance Service, SATE, is a specialised service run by the MADRID DESTINO municipal organisation in collaboration with members of the national police force.

Its purpose is to attend to the needs of tourists who, during their stay in Madrid, are involved in incidents that require police intervention. The main services provided include: help filling out paperwork for police-related matters, locating family members, cancelling credit cards, contacting embassies or consulates, and providing tourist information.

Location:

National Police Station
Calle de las Huertas, 76 - 78, 28014, Madrid (Literary Quarter)