Welcome to Madrid

Located in the arrivals area, next to the baggage claim area, this tourist information desk is open year-round. It has everything visitors need to enjoy their stay in Madrid.

Services:

Face-to-face customer service provided in several languages
Remote customer service (phone 915 787 810 and email turismo@esmadrid.com)
Customer Service via WhatsApp on (+34) 619 111 094
Audiovisuals
Adapted access

Accessibility:

Accessible counter.
Magnetic loop for people with impaired hearing.
Accessible Map of Madrid in braille with a downloadable QR for mobile devices to provide visually impaired people with all the tourist information they might need.

Services

Information points

Address

Avenida

Hispanidad, s/n

28042

Tourist area

Aeropuerto / Feria de Madrid

Telephone

(+34) 91 578 78 10

Fax

Website

http://www.esmadrid.com/centros-de-informacion-turistica/

turismo@esmadrid.com

Metro

Aeropuerto T4 (L8)

Bus

200, 203, N27, Autobús Express Aeropuerto

Cercanías (local train)

Aeropuerto T4

BiciMAD bike-share scheme

Price

Times

Mon - Sun: 9.30am – 8.30pm

Christmas Opening Times:

- 24 December: Opening at its usual time / Closed to the public at 5pm
- 25 December: Opening at 11am / Closing at its usual time
- 31 December: Opening at its usual time / Closed to the public at 5pm
- 1 January: Opening at 11am / Closing at its usual time

Type

Services

Tourist information points. Tourist offices